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Frequently Asked Questions

COLLECTION:I want to pick up an order!? No it is not possible to pick up your order.

STOCK: I see a product is out of stock, can I order it so I will still have it in tomorrow?
No, you can’t. Out is really out, unfortunately. Through our Twitter and Facebook, we try to provide updates on expected delivery times as best we can.

SHIPPING: Why are shipping costs so high?
Every package we ship is done according to ADR Class 9 protocol with the P905 packing instruction. This means that every shipment is provided with an “emergency package” where the emergency signals are attached. We cannot ship without this package. The cost for this ’emergency package’ is included in the shipping cost.

DELIVERY: What is with the delivery time for orders?
The delivery time is between two and five business days. We cannot guarantee that you will have it within 2 days, but we can guarantee that you will have it within 2 to 5 business days! If you order on Wednesday (before 2 p.m.), you will normally have it on Thursday or Friday!

PRICES: I want to have 20 distress signals. What does that cost?
On our special page ‘prices’ you will find an extensive overview of the costs and the (graduated) discounts you get from us as standard. You can also always fill your shopping cart, in the cart you will automatically see the total cost with specifications. The shopping cart is automatically emptied by our system after one hour.

PRODUCTS: Do you also sell parachute signals?
We do not currently sell parachute signals. This is due to the regulations associated with them. Parachute signals require a firearms permit. We do not have this. We may be able to offer this product in the future.

PAPER: I would like to have the safety sheets of the products. Is that possible?
Of course, this is no problem at all! We only sell CE (European quality mark) approved distress signals. All papers of products we sell can be found on this special ‘documentation page’.

PHOUTIVE USE: I’m looking for torches for a championship game! Can I buy them from you guys?
Unfortunately. We sell emergency signals that are intended for emergency situations. These cannot legally be used for other purposes. We are not responsible for incorrect use, but neither should we encourage it. Therefore, we will always refuse to sell products to people who come with this question.